Responsibilities:

• Coach and Deliver Training to Boutique Staff for Performance Improvement
• Follow Boutique’s priorities, define monthly coaching actions and conduct regular field coaching and in-store training
• Identify the strength, weakness and training needs of each of the staff
• Spend most of the time on the floor and act as a role model on the selling and other service techniques
• Support the staff with consistent qualitative feedback & evaluation for the performance improvement
• Implement the trainings delivered by local Training Team and ensure they fit for the specific needs of each Boutique and in line with training objectives
• Monitor the results of Mystery Shopping and develop action plans tailor made to individual staff
• Support In-store CDM Manager to provide necessary client development trainings for achieving the target result of Boutique events
• Ensure the proper implementation of New Joiner Integration Program and follow up with the selected mentors and buddies on the progress
• Manage the training calendar and update training reports regularly

 
Qualification:

• 3-5 years of experience in luxury retail industry, exposure in conducting training is preferable
• Strong leadership and interpersonal skills
• Excellent facilitation and presentation skills
• Service and people-oriented
• Detail-mined and well-organized
• Able to work under pressure and tight deadline
• Proficient in English

 
Interested candidates, please submit your full resume and recent photo to recruitment@skillboxthailand.com