Commercial
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| Retail Training and Performance Manager |
Negotiable |
Bangkok |
09 June 2024
( Hot Job )
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PURPOSE OF ROLE:
The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.
Strategy and Effectiveness
- Develop, implement and engage retail employees with the Retail Training Strategy incorporating brand, products and service standards.
- In partnership with relevant stakeholders, design learning opportunities that cater to multiple learning styles in a blended learning approach which includes fit for purpose e-learning programmes, classroom-based learning, mentor programmes, exchange programmes, conferences, and other self-paced learning, ensuring the content reflects and supports the brand and culture in their region.
- Remain abreast of contemporary learning and capability trends and developments with consideration for blended learning principles.
- In collaboration with the Retail Training & Performance team to develop and nurture a learning culture within the stores and local markets through active management, coaching, training and reward.
- Proactively complete store visits on a weekly basis to lead & develop a performance culture through effective in-store training and coaching with strong alignment to brand customer service culture and philosophies.
Training Analysis
- Manage the conducting of training needs assessments for retail staff regionally, including supporting, analysing and developing learning activities for specific teams, markets and departments.
- Apply in depth knowledge of the retail industry and Aesop’s training analytics in the establishment of on-boarding and core training programmes such as selling capability, service capability and product skills.
- In partnership with Human Resources provide insights and guidance on the development requirements for the Retail team pertaining to Management, Communication and Coaching capabilities.
- Using Aesop’s Learning Management System (Workday) and complementary methods, generate meaningful and regular reporting to inform future learning and development initiatives and strategies.
Training Design and Execution
- In partnership with Marketing and Product teams, ensure that every product launch and Go To Market is well prepared and that training are prepared with Training Manager ahead of product launch and delivered on time to our retail teams, followed by on the job learning and coaching.
- In partnership with Commercial Lead and Human Resources, ensure that capability development programmes and retail career align with the Talent and Development Strategy and the Retail Career ladder in Asia.
- Partner with Human Resources in the development of soft skills training programmes, talent management / succession programmes and the development of capabilities that are required across the wider organisation to ensure aligned programmes are being delivered.
- With Human Resources ensure consistent content design across “soft skills” development programmes for Managers and Leaders.
- Assist the global & regional Capability and Performance team in the development of tailored soft skills relevant to the local markets.
- In partnership with the global regional Capability and Performance team to develop a digital learning portfolio that complements other training platforms and connects retail employees to brand, products, and service standards.
- Oversee the engagement of the local retail training & performance team to ensure training strategies are implemented at a high standard.
- Oversee the development and management of the local markets learning calendar.
- Manage and report on local markets training budgetary expenditure.
- Maintain comprehensive knowledge of adult learning and development theories, engagement approaches and practices, and implement new solutions where appropriate
Suitability Considerations
People who thrive in this role:
- Relish developing technical and interpersonal skills for self and others
- Purposefully develop capability to elevate customer experience and drive retail performance
- Are adaptable and responsive in rapidly changing operating conditions
- Seek out new knowledge of contemporary learning and capability methodologies
- Are motivated by delivering on or exceeding goals and targets
Key Experience, Knowledge & Skills Required
Background in facilitation and coaching
- Specialized knowledge in learning methodologies and adult learning principles
- Accomplished at team building, motivation and development
- Proven ability to analyze performance and take appropriate responsive actions
- Track record of strong relationship management and collaboration
- Ability to problem solve and make decisions within business boundaries
- Strong written and verbal communication skills
- Excellent commercial acumen
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